REFUND POLICY

The SolaceSquad will consider the following conditions and instances where a refund will be applicable and anything beyond these instances would be taken up by the management on a case-to-case basis.

The following instances are:

• If there was an accounting error and you were charged more than the actual amount, the overcharged amount will be refunded.

• If there was any defect in services and/or if the company is able to validate your feedback post investigation, the organization will instead of refunding, re-perform the services.

• If the dissatisfaction is noted post the first session, you will be matched with another counsellor. If the dissatisfaction continues with the new counsellor, a complete, partial, or pro-rated refund will be issued on a case-to-case basis.

• If the dissatisfaction is noted post the completion of more than one session, you will be matched with another counsellor. In this scenario, you will only get your leftover sessions for the ongoing package. If the dissatisfaction continues with the new therapist, a partial or pro-rated refund will be issued on a case-to-case basis.

• In case you wish to pause or discontinue counselling, a credit note will be issued. This credit note is transferable and can be shared with friends or family.

• There is a cut-off date for the eligibility of the refund. The notification of wanting a refund must be communicated to your Coordinator within 24 hours of the latest session and beyond this period SolaceSquad will not consider a refund.

• In the review of individual cases, decisions taken by SolaceSquad management team will be considered final.